Terms of use
When you make an online reservation or choose a package through one of our digital channels, including our website, our mobile site or our application (our "Site"), these general terms and conditions of use ("Terms of reservation ') apply, as does our privacy policy , the general conditions of use of our website and any other written information that we have communicated to you before confirming your reservation.
Please read these Booking Conditions carefully as they specify a number of important points as well as our respective rights and obligations.
In these Booking Conditions, references to "you", "your" and "your" concern the first person designated on the booking as well as all the persons in whose names a booking has been made. The Site is owned and managed by Léandre ETIENNE, head office at 8 Rue de la Gare 55320 Ancemont, SIRET: 89453870100018.
By making a reservation, the first person named on the reservation agrees on behalf of all persons mentioned in the reservation that:
He / She has read these Booking Conditions and has the authority to and agrees to abide by them;
He / She consents to our use of the information in accordance with our Privacy Policy;
He / She, being under the age of 18, has had the consent and consent of one or more parents / or adult dependent.
He / She accepts the financial responsibility for the payment of the reservation on behalf of all the persons mentioned in the reservation.
1. Make a reservation
To book a service or a flat-rate program at Léandre ETIENNE, please follow the instructions on the Site. You will need to provide your credit or debit card details as well as an account created under Paypal to guarantee your reservation. In case of personal payment, please pay the requested amount at the end of the session.
Please verify that your reservation details are correct before submitting your reservation request. We cannot be held responsible for any delay or non-fulfillment of your reservation if you provide us with incorrect information.
Your reservation is confirmed and you will receive a confirmation with a date added to the agenda of the site manager. Upon receipt, if you believe that any details of the confirmation are inaccurate or if you require changes to be made, you must contact us immediately as such changes may not be possible later.
We reserve the right to refuse a reservation and issue a confirmation at our absolute discretion.
2. Pay your reservation
Payment can be made in the manager's Home-Studio or online, in cash or via the PayPal platform.
Depending on the type of booking, full prepayment of your booking amount may be required at the time of booking, in which case your credit / debit card may be charged for the full booking amount at any time between the date of booking. reservation and the date of the service provided.
If you have not paid in full for your requested service, you can make the final payment in person.
If we do not receive full payments on time, we will be entitled to assume that you wish to cancel your reservation. In this case, we would be entitled to retain all sums paid or due on that date.
Any additional costs (working hours exceeded, request for an additional service offer) can be paid in cash at the home of the manager.
3. Price
The price of your reservation and the conditions under which payment, changes and cancellations are made will vary depending on customer demand, customer need and target audience, and you will be informed of these conditions at the time of the reservation. Please note that all rates are subject to availability.
4. Accuracy
We make every effort to ensure the accuracy of all prices and information appearing on our Site and our marketing materials; errors and changes may occur, however, and we reserve the right in such cases to correct prices and other information. You must check the current price and all other details related to the service offered before making your reservation.
5. Changes on your part
In the event that you wish to make changes to your confirmed reservation, you can do so online or with the site manager Léandre ETIENNE, who can make the change according to his availability, and this free of charge.
6. Cancellation by you
In the event that you wish to cancel your reservation once it has been confirmed, be sure to make it online or inform the manager 24 hours beforehand and this free of charge, beyond these 24 hours, the manager of the Léandre ETIENNE site gives itself the right not to reimburse you.
8. If we cancel your reservation
We may cancel your booking at any time with immediate effect by notifying you in writing (including by email) if you fail to make all payments applicable to your booking in full and on time, or if you breach any in any other way a substantial clause of these Booking Conditions. This is in addition to all other legal rights and remedies that we may have in the event of breach of contract on your part.
In exceptional circumstances, we may be forced to cancel your reservation for reasons of force majeure. If this should happen, we will notify you as soon as possible and:
If you have already paid for your reservation, we will refund your payment; Where
If you haven't paid for your reservation yet, you won't have to.
We regret that we cannot cover any expenses or losses you may incur as a result of such changes or cancellations.
9. Special requests
If you have any special requests, you must let us know when you make your reservation.
11. Disabilities and medical problems
The company located at 4 Rue Bollwiller, 67100 Strasbourg, in a new apartment the latter is equipped with such that a person with a disability can be accommodated in the best possible way (disabled toilets, lift access, raised ground floor, etc.). If you have particular health problems requiring special attention, please inform Léandre ETIENNE of all the conditions necessary for the care of the client or student.
12. Complaints
If you wish to make a complaint during your stay, please inform the manager immediately who will endeavor to resolve the situation. If your complaint could not be satisfied and you wish to make it succeed, you must send us a formal written notification of your complaint to the e-mail address leandre.etienne@gmail.com within 7 days of the end. service, indicating your reservation / billing number and all other useful information. This will help us quickly identify your concerns and provide you with a prompt response. Failure to follow the procedure set out in this clause may affect our ability to investigate your complaint and will affect your rights under this contract.
If you feel that you have not been satisfied with your complaint and are located in an EU Member State, you can also access the European Commission's online dispute resolution (ODR) platform at address ec.europa.eu/consumers/odr/ .
13. Behavior
When you make a reservation, you accept responsibility for any damage or loss caused by yourself or a member of your party. The costs associated with any damage or loss must be paid directly to Léandre ETIENNE's home. If you fail to do so, it will be your responsibility to respond to any claims subsequently made against us (as well as to bear all of our legal costs and those of the other party) as a result of your acts. Léandre ETIENNE reserves the right to terminate your service or that of any member of your group due to misconduct, as soon as this seems justified in their reasonable opinion. No refund will be made. In addition, the manager will in no case be forced to pay any compensation or cover any costs or expenses that you may incur as a result of the interruption of the contract / service.
14. Our responsibility
We will not accept any liability and pay no compensation for any injury, illness, death, loss, damage, expense, cost or any other claim resulting from:
acts and / or omissions of the affected person (s);
acts and / or omissions of a third party unrelated to the provision of private lessons or reserved home-studio equipment and which were unforeseeable or unavoidable;
unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even with all due care; Where
of an event that we could not, even with all due care, foresee or anticipate.
We limit the amount of compensation we may have to pay you in the event that we are required to do so for any reason, as follows:
(a) loss and / or damage to personal property and money or sickness claim: the maximum amount that we will have to pay you in respect of these claims is an amount equivalent to the excess over your insurance policy that applies to this type of loss per person in total since you are supposed to have take out adequate insurance to cover losses of this type.
(b) Claims not covered by section (a) above and not relating to injury or death: the maximum amount that we will have to pay in respect of these claims is double the price paid by or on behalf of the affected person (s) in total. This maximum amount will only be payable if you have not benefited from your reservation at all.
Our acceptance of liability under this clause is conditional on you making your complaint to us in strict accordance with the complaints procedure defined in these conditions.
When a payment is made, the person (s) receiving it (as well as their parents or guardians if they are under 18) must also cede to us or our insurers any rights they may have to sue. a third party and provide ourselves and our insurers with any assistance we may reasonably require.
Please note that we cannot be held responsible for any damages, losses, expenses or other sums whatsoever: (a) which we could not foresee, based on the information you gave us regarding your booking before we do not accept it, that you risk suffering them if we break our contract with you; or (b) related to any business.
We will not be responsible for any services and facilities not covered by the contract we have entered into with you.
15. Disputes
Customers must first contact the manager to try to settle the dispute amicably. If no amicable settlement is reached within 60 days, please contact your European Ombudsman or other competent authority.
16. Applicable law and competent jurisdiction
Without prejudice to the mandatory protective provisions that may be applicable in your country of residence, we agree that these Booking Conditions and all agreements to which they apply must be governed by French law and that any dispute will be dealt with only by the French courts.
17. Modification of booking conditions
We can modify and / or supplement these Booking Conditions at any time. In such a case, we will upload the new version of the Booking Conditions, which will apply with immediate effect to all customers.